Return policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require your order number.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Any item that is returned more than 30 days after delivery

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at service.clients@slyandco.com and send your item to: 

Sly & Co
9790 rue Meunier
Montreal,QC CA H3L 2Y8

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact our customer service at: 

service.clients@slyandco.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.