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All orders will be processed the same day or the next day and will be sent using Canada postal services. The coats will be sent in special cardboard boxes for maximum protection.
Standard delivery : Please allow 2-5 business days for delivery.
Express delivery : Please allow 1-3 business days for delivery.
All orders will be processed and delivered from Monday to Friday, excluding statutory holidays.
Delivery times might be slightly longer in certain rural areas.
Store pick-up : For store pickups, bring the email with your bill, along with photo identification.
You may return your unused product for a full refund within 30 days of the purchase date. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund.
To complete your return, we require your order number.
To return your product, you should contact our customer service at email@example.com and send your item to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Not applicable exchanges
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
Face masks are not eligible for refund or exchange.
Any item that is returned more than 30 days after delivery.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org and send your item to:
To validate your return, please include in your email the information below:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.